Wildberries, part of the RWB group, has introduced a voice-to-text feature for customer reviews. Users can now record audio messages that are automatically transcribed into text, allowing for faster feedback submission directly through the mobile application.
To use the tool, customers select the microphone icon on the review screen. The system processes speech in real time. Recording stops automatically after 15 seconds of silence. Users can also manually stop the recording by pressing the button again.
The platform has set a maximum limit of 5,000 characters per review. When this limit is reached, the interface displays a red frame and a notification. Once the transcription is complete, the user can review the text before submitting it.
