Salesforce introduced the AIforce platform at the Dreamforce conference in San Francisco on September 15. The system serves as an interface layer connecting CRM data with external AI tools, allowing users to access capabilities outside the traditional Salesforce environment.
The platform includes three main components: Claudeforce, developed with Anthropic, which features 37 prebuilt sales skills and a zero data retention policy; Slackforce, for integrating tools into Slack; and Agentforce Coworker, an AI agent for the Lightning interface.
Agentforce Coworker recorded 100 000 activations within 35 days of its launch. The broader Agentforce product suite has surpassed $1 billion in annual recurring revenue.
Salesforce stock closed at $255.65 on September 15, marking a 34% increase over the previous month. CEO Marc Benioff criticized Microsoft Copilot, comparing it to the Clippy assistant due to concerns over data grounding.
