A study by click.ru examines how four leading AI assistants recommend CRM systems, revealing that rankings are primarily driven by a brand's digital footprint and available structured data.
Gravitel has launched a predictive AI-powered outbound calling system capable of processing 10,000 calls per hour.
Bitrix24 has launched a pre-configured digital workspace for the insurance industry, automating deal lifecycles and compliance checks through integrated smart processes.
Norbit has migrated Russian manufacturer DKC to a domestic CRM system, replacing foreign cloud software and integrating sales and service processes into a unified platform.
FARA CRM has introduced a new reporting module that utilizes DOCX templates, a browser-based editor, and automated PDF generation via LibreOffice or a custom Python engine.
Gong.io has updated its revenue intelligence platform with automated data enrichment, event-driven AI agents, and a new deep analysis mode for strategic decision-making.
Telfin has integrated its virtual PBX with the MacroCRM platform to automate sales processes and communication management for construction companies.
The Sber2B business process automation platform has integrated Mango Office IP telephony, offering new users a 40% discount on a comprehensive suite of communication tools.
Cian's analytics teams leverage machine learning and A/B testing to personalize user communications and automate the detection of fraudulent property listings.
Beeline Business has introduced Contact.AI, a new platform that integrates CRM tools and communication channels to centralize customer interaction data.
Beeline Business has introduced Kontakt.AI, a new platform that integrates CRM tools and communication channels to centralize customer data and automate business processes.
Testing generative AI features requires shifting from static expected results to behavioral contracts and multi-dimensional evaluation frameworks.
Salesforce has launched Hyperagent in Slack, enabling users to deploy autonomous AI agents for CRM management and workflow automation.
Askont+ has optimized its regional sales operations and management by integrating Bitrix24 with 1C, resulting in a 20% to 45% increase in process efficiency.
Russian manufacturer Prodex reported a 41% revenue increase in the first half of 2025 following the integration of the MANGO OFFICE platform into its sales and contact center operations.
Sberbank has fully automated its customer service using a multi-agent system based on Platform V Flow and GigaChat, replacing Oracle Siebel CRM.
CRM provider Moy Klass has launched an integrated messenger, Moy Chat, to centralize communication for educational centers and reduce administrative workload.
Telfin has integrated its virtual PBX with the ABCP automotive parts trading platform to unify communication and CRM data for sales teams.
Belarusian health product manufacturer Bioterra has adopted the Russian low-code platform BPMSoft to automate operations and streamline internal business processes.
The MEGA shopping center chain has integrated its loyalty program and CRM with guest Wi-Fi to streamline user access and improve visitor analytics.
