Cisco is shifting to a unified AI platform strategy, requiring managers to set token budgets as agent-driven network traffic and compute demands significantly outpace human usage.
Cisco announced a major expansion of its Webex platform, integrating AI agents into collaboration tools, customer service, and physical office management with most features arriving in 2027.
LeapXpert and Cisco have integrated governed WhatsApp messaging into Webex, following the startup's recent $180 million funding round.
Cisco is shifting its Webex strategy toward agentic CX, aiming to replace traditional contact centers with context centers that manage continuous customer relationships through integrated AI tools.
