OTP Bank and the technology company red_mad_robot have developed a new architecture for deploying AI agents. This solution allows individual business units within the bank to build and configure their own AI agents independently, reducing the workload on the bank's central AI team.
The system provides a standardized framework for creating and connecting AI agents. While business departments manage the content and logic of these tools, the central team maintains responsibility for infrastructure, system access, and security protocols.
Two AI agents are already operational under this architecture. One assists employees with goals, KPIs, and onboarding, while the other supports the finance department by answering budget-related queries. The bank plans to scale this approach to other departments based on these initial results.
