MWS AI, a division of MTS Web Services, has released version 4.0 of its MWS AI Agents Platform. The update introduces the AI Force module, which facilitates the creation of AI agents through a conversational interface. Users can describe the desired agent functions in a chat, and the system provides guidance and implementation options.
The platform now includes a chat widget builder, allowing companies to embed AI agents directly into their websites for customer interaction. Additionally, a new logs section enables administrators to monitor user sessions, filter them by various parameters, and analyze interaction history to identify potential errors or service interruptions.
The platform's knowledge base search now incorporates the Cotype VLM model to process text from scanned PDF documents and images. This allows agents to retrieve information from technical manuals, acts, and other scanned files. Furthermore, the system now supports both individual user profiles and a centralized organizational profile for storing company rules and regulations.
The MWS AI Agents Platform is designed for deployment on private clouds or directly on a customer's own servers. An interactive training section has also been added to assist users in mastering the business scenario builder while they work on their projects.
