Financial institutions are shifting focus toward integrating physical branches into digital ecosystems, as 97% of firms continue to invest in their physical footprints.
Analysts at the AI ROI in Contact Center Summit identified resolution quality as the primary metric for evaluating the success of artificial intelligence in customer service.
Five9 is moving away from full contact center automation, adopting a Humantic strategy that balances AI efficiency with human expertise for complex customer interactions.
Paris-based Actionable raised $10 million to expand its predictive customer experience platform into the US market.
