Anthony DeMarco purchased a Digital Storm Corsa desktop for $5,245, which was delivered in May 2025. The system featured an Nvidia GeForce RTX 5090 from PNY, an AMD Ryzen 9 9950X processor, 64GB of Kingston RAM, and a 1,000-watt Digital Storm power supply.
After remaining in its box for over a year, the computer was put into use in August 2026. Two weeks later, the user reported a burning smell and discovered that the 12VHPWR power cable had melted and fused to the GPU connector and the power supply unit.
Digital Storm declined to assist, citing that the one-year parts warranty had expired. PNY also denied an RMA request, stating that the warranty does not cover damage caused by third-party or non-approved power cables, including those provided by system builders.
DeMarco filed a report with the Consumer Product Safety Commission. PNY subsequently stated it is reviewing the case and will engage with the customer directly. The company maintains that its warranty policy requires the use of PNY-approved cables for 16-pin power inputs.
