Uber has expanded its use of OpenAI's ChatGPT Work to its entire global workforce of approximately 30,000 employees. This move marks a significant increase from the initial pilot program, which involved only 1,000 staff members earlier this year.
The partnership between the two companies was first publicly announced on May 6, 2026, with an initial focus on improving services for drivers and riders. ChatGPT Work, which OpenAI launched on July 9, 2026, is now being integrated into daily operations for all employees.
CEO Dara Khosrowshahi has advocated for company-wide AI adoption since April 2025, framing it as a necessity for operational efficiency. This deployment coincides with broader corporate changes, including the reduction of 3,300 roles in September 2026.
