A recent study by VK WorkSpace and Hi-Tech Mail reveals that 23% of small and medium-sized businesses are currently testing or implementing artificial intelligence. Companies prioritize practical business value, with 38% citing the lack of clear benefits as the primary barrier to adoption. Only 9% of employees are willing to let AI make independent decisions, preferring to delegate routine tasks instead.
The survey of over 1,000 business representatives highlights simplicity as the top criterion for choosing corporate software, favored by 50% of respondents. Currently, 54% of companies use two or more separate tools for their operations. Key AI use cases include task planning (28%), drafting messages (27%), translation (25%), and security features like spam protection (24%).
In terms of team collaboration, 45% of employees emphasize the importance of clear responsibility distribution. Common workplace challenges include unclear roles (37%) and fragmented information across various chats and services (25%). To manage workflows, 36% of staff rely on email threads, while 27% admit to keeping significant amounts of information in their heads.
Employees are most comfortable delegating administrative tasks to AI, such as summarizing meetings (31%), tracking deadlines (28%), and data analysis (27%). Despite the interest in automation, 11% of respondents prefer not to involve AI in their work processes at all. VK Tech continues to focus on integrating these tools into a unified digital environment to improve operational efficiency.
