Liberate, a provider of AI agents for the insurance sector, announced that its platform has saved insurers over 100 million minutes of manual work. The company currently serves more than 70 carriers and brokers, processing over 3.5 million transactions each month. These AI agents handle routine tasks such as checking claim statuses and issuing certificates, allowing human staff to focus on complex analysis and customer retention.
The company reported significant operational efficiency gains for its clients. One property and casualty insurer managed 14 times its typical claim volume during hurricanes without increasing headcount, while claim processing times improved by 67%. At another unnamed client, the response time for hurricane-related claims dropped from 30 hours to 30 seconds.
Case studies highlight specific performance metrics for insurers like Branch. By switching to Liberate’s digital intake, Branch reduced the time required to report a claim from over 12 minutes to approximately 7 minutes, a 42% decrease. The insurer expects these automated channels, which now handle 43% of its claims, to reduce processing costs by roughly 70%.
In October 2025, Liberate announced a $50 million funding round. Following the implementation of the platform, one large insurer achieved a 263% return on investment, driven by a 15% increase in sales and a 23% reduction in operating costs. Industry adoption continues to grow, with 88% of auto insurers and 70% of home insurers either using or planning to implement AI solutions.
