Gravitel has implemented a predictive automated calling system powered by neural networks. The solution is designed to handle outbound calls without manual intervention, aiming to eliminate time spent by operators on unproductive tasks such as waiting for an answer or dealing with answering machines.
The system operates continuously, capable of making up to 10,000 calls per hour while maintaining up to 1,000 simultaneous lines. The integrated neural network recognizes Russian speech with 98% accuracy. It uses GPT technology to understand context, respond to common objections, and filter out uninterested contacts.
When a lead shows interest, the robot transfers the call to a human manager in real time. All call outcomes, including recordings and statuses, are automatically logged into CRM systems. The platform offers native modules for Bitrix24, amoCRM, and 1C, with an open API available for other integrations.
