The CommBoost platform automates sales department monitoring using speech analytics. It transcribes calls and video meetings, evaluating them against a company-specific checklist to track key sales stages like need identification, pricing, and objection handling.
Users register via email and connect their CRM or telephony systems, such as amoCRM, Bitrix24, Aspro, or Wazzup. Once integrated, the system automatically pulls call data to generate performance metrics, including average scores and lead temperature distribution.
The dashboard displays individual manager ratings and call summaries. Each call analysis provides a score, a transcript, and a breakdown of checklist items, allowing managers to identify specific errors without manual review of every recording.
The service prevents data duplication by managing statuses when both CRM and telephony sources are connected. It provides tools for playback, file downloads, and detailed feedback on whether employees successfully moved the sales process forward.
