The new Bitrix24 Market solution, titled Zayavki v AKHO, is designed to streamline requests for office equipment, repairs, and IT support. It targets administrative, facility management, and IT departments, providing a structured workflow for handling internal service requests.
Employees submit requests directly within the Bitrix24 interface. Each request follows a defined path: it is routed to an approver and subsequently assigned to an executor. If a request is rejected, the system logs the reason for the decision, ensuring transparency throughout the process.
The platform includes automated inventory management features. When equipment is issued, the system updates the status and user records automatically. If repairs require parts, the existing request transitions into a procurement workflow without needing a new submission.
The solution is available to companies using the Enterprise tariff plan. Access is provided through the BitrixGPT plus Marketplace subscription, allowing organizations to maintain a comprehensive registry of equipment from initial registration through to final disposal.