Beeline Business has officially launched Kontakt.AI, a communication platform designed to centralize client interactions and data. The system integrates CRM capabilities with various communication channels, including cloud telephony, video conferencing, and speech analytics, to maintain a unified history of customer engagement.
The platform addresses the issue of fragmented communication across different channels like email, chats, and calls. By consolidating data, the system helps prevent missed comments on orders and reduces response times. Users can also configure automated scenarios, such as creating a callback task in the CRM following a missed call.
The solution is modular, allowing companies to select specific features based on their current needs and scale functionality over time. According to Ruslan Akhlebininsky, Director of Corporate Solutions and Services at Beeline Business, the company plans to introduce additional omnichannel AI-driven features by the end of the year.
