Beeline Business has launched a new communication platform called Contact.AI, designed to centralize customer interaction data and streamline business processes. The system integrates CRM capabilities with various communication channels, including cloud telephony, video conferencing, and a chat center.
The platform maintains a comprehensive history of customer interactions, regardless of the channel used. It features speech analytics and automated workflows, such as automatically creating callback tasks in the CRM system when a call is missed.
The solution is modular, allowing companies to select specific features based on their current needs and add more later. According to the company, the platform addresses the challenge of fragmented communication, which often leads to lost sales and decreased service quality.
Ruslan Akhlebininsky, Director of Corporate Solutions and Services at Beeline Business, stated that the company plans to expand the platform's capabilities. New omnichannel features powered by AI technologies are expected to be released by the end of the year.
