The Aspace network, which manages 12 office locations with a total area of over 49,000 square meters and 6,866 workstations, has implemented the Okdesk platform to automate its service operations. The system is designed to handle tenant requests, facility maintenance, and internal quality control within a unified digital environment.
The platform allows Aspace to track SLA compliance across various request types and monitor operational loads. By utilizing data from the system, the company identifies service deviations and analyzes their causes to adjust internal processes. The tool also manages preventive maintenance tasks and daily checklists for location managers.
Aspace uses the system to record both tenant-initiated requests and internal tasks generated during facility inspections. This proactive approach helps address maintenance issues before they impact the client experience. Additionally, the company tracks tenant feedback through the platform to evaluate and improve service quality.
According to Maria Gribakina, COO of Aspace, the digitalization of service processes provides a comprehensive view of operational workflows. The data collected serves as a foundation for continuous service evolution and enhancing the overall client experience.