Amwell reported revenue of $49 million for the recent period, exceeding its guidance by $1 million despite a 12.9% year-over-year decline. The company has updated its full-year 2026 revenue forecast to a range between $204 million and $206 million.
CEO Ido Schoenberg noted that health plans now prioritize engagement and outcomes over simple access, as they face projected cost increases of 8% to 11% in 2027. Employers are currently reducing the number of digital vendor contracts to focus on platforms that drive patient utilization.
The company has optimized its member portal by reducing returning user screens from 12 to three, which contributed to a patient satisfaction rating of 4.9 out of 5. Virtual primary care visits saw a 41% year-over-year increase, reflecting a shift toward ongoing digital clinician relationships.
Amwell currently supports virtual care for 9.6 million beneficiaries of the Military Health System. The company also secured a letter of intent from the Department of Veterans Affairs to implement its enterprise software across the VA network.
Data indicates that three in 10 adults now use AI tools for health information on a monthly basis, compared to one in six two years ago. PYMNTS research shows that while Gen Z consumers frequently use virtual care, they also encounter more payment barriers than older cohorts.
