AI
Optimizing IT Asset Management Through ITSM Integration
Integrating IT service management with asset tracking prevents hardware shortages and SLA failures by automating inventory alerts.
October 7, 2026, 10:01 AM·Хабр

Integrating IT service management with asset tracking prevents hardware shortages and SLA failures by automating inventory alerts.

Sumitec International has replaced its foreign IT support system with the domestic ELMA365 Service Desk, reducing request processing times from days to hours for its 1,300-strong workforce.
Desnol has updated its 1C:Itilium ITSM/ESM system to version 1.0.1.14, transitioning its AI capabilities from a knowledge consultant to an assistant that executes tasks and integrates via MCP.

IBS has verified that the SimpleOne ESM platform deployed at Lenta Group possesses a 300% performance reserve, ensuring stability during infrastructure migration and scaling.
