Voxys has integrated a new software development kit (SDK) into its OmniVox omnichannel platform. This tool allows businesses to embed customer chat functionality directly into their mobile applications without needing to build a chat module from scratch.
The SDK is designed for mobile developers and includes all necessary components for integration. It enables users to contact support, receive product consultations, and resolve issues within the app, eliminating the need to switch to third-party messengers or external communication channels.
The solution offers customization options, allowing developers to adapt the chat interface to match the company's brand identity and overall application design. This ensures the chat feature appears as a native part of the mobile experience.
For contact center staff, inquiries from the mobile chat are processed using the same workflows as other communication channels. This integration allows companies to manage new customer requests within existing service processes without requiring a separate management system.
