Voxys has introduced flexible deployment models for its AI voice operators, allowing businesses to host solutions in closed environments. The company offers an on-premise model for installation on internal servers and a private cloud option for isolated infrastructure, ensuring data security and independence from external network failures.
The platform architecture combines a communication layer, featuring proprietary speech recognition, NLU, and LLM technologies, with an executive layer using RPA for direct integration with CRM and IT systems. This setup enables virtual operators to complete business processes, such as contract processing or service activation, without human intervention.
The system handles over 15,000 requests daily with a 1.3% transfer rate to human agents. According to Voxys, 95% of clients do not distinguish between the AI voice and a human operator. RPA accuracy in formal operations reaches 99.9%, while virtual assistants manage up to 70% of routine inbound tasks.
Implementing the solution reduces the cost of processing a single request by three to five times compared to manual labor. The average payback period for the system is less than six months, with initial integration taking between two and three weeks.
