Thunderobot has updated its after-sales service policy for laptops, monitors, and mini PCs. The company now offers free door-to-door pickup and delivery for all models, full process tracking, and 24/7 online support. This service is available to users within mainland China who are still under the warranty period.
The logistics process is handled by SF Express or JD Logistics, with the company covering all shipping and insurance costs. Users can initiate a repair request through the official service account or the Thunderobot mall mini-program. A courier will contact the user within one hour of the request being submitted.
The company also launched an AI-powered assistant available 24/7. It provides automated answers based on specific device models and service knowledge bases. If the AI cannot resolve the issue, the user can proceed to file a formal repair request or skip the automated step entirely.
Thunderobot introduced extended warranty options for its laptops, excluding batteries. Prices for these services are set at ¥489 for one year, ¥829 for two years, ¥599 for three years, and ¥899 for four years. Detailed pricing is available on the official website.
