TheCUBE Research is hosting the AI ROI in Contact Centers Summit on September 11. The event focuses on the shift from AI adoption to measuring the economic value of contact center automation.
Data from theCUBE Research indicates that 92% of organizations have integrated AI into their operations, compared to 71% in early 2024. Research also shows that AI-enhanced development environments can reduce deployment time by 37% and post-deployment incidents by 22%.
Analysts emphasize that companies must now link AI deployments to specific business metrics, including cost per resolution, agent productivity, and customer satisfaction. Currently, 61% of developers identify tool fragmentation as a significant barrier to productivity.
The summit will feature discussions with executives from Five9, Cisco, Talkdesk, Zoom Communications, and Converged Technology Professionals. Participants will examine how to scale operations without proportional increases in staffing.
