Telfin has integrated its virtual PBX service, Telfin.Office, with the ABCP platform, which is an IT ecosystem designed for the automotive parts trade. This integration aims to unify communication and sales management tools into a single digital environment.
The solution enables companies to manage organizational structures by routing incoming calls to specific offices and assigning administrative rights for call monitoring. Managers can create client profiles during active calls and send automated SMS registration requests.
The system includes features for handling missed calls, such as automated callback options, detailed reporting, and real-time notifications in the control panel. These tools are designed to streamline the processing of customer inquiries.
Integration allows for one-click calling directly from the ABCP interface. When a call arrives, the system displays the caller's profile, including delivery addresses, vehicle VIN codes, order history, financial balances, and return status, directly within the CRM.
