The Sber2B business process automation platform, formerly known as SberCRM, has integrated Mango Office IP telephony services. Users can now select Mango Office as their primary telecommunications provider directly within the platform interface.
New customers of Mango Office who connect through the platform receive a 40% discount on a suite of digital tools. This package includes a virtual PBX, the Mango Talker corporate messenger with video calling capabilities, a contact center, the Mango Dialogs chat aggregator, speech analytics, and call tracking.
The integration enables communication across multiple channels without the need to switch between tabs or external applications. The system automatically logs all incoming, outgoing, and missed calls, recording the date, time, and duration of each interaction.
Managers can initiate calls with a single click and add notes directly to call cards during conversations. The platform also supports audio recording playback, allowing teams to analyze performance and refine customer interaction strategies.
The system automates routine tasks such as contact creation and deal updates, while providing tools for load balancing among staff. These features are designed for use by contact centers, sales departments, and customer support teams.
