Rostelecom Contact Center has integrated the ITFB EasyDoc platform to automate document processing during mass recruitment. The solution is embedded into the candidate's digital journey, allowing for automatic data extraction from uploaded documents to pre-fill application forms. The company operates in 19 Russian cities and employs over 7,000 operators.
The implementation of the platform has resulted in a threefold increase in the speed of the selection, assessment, and document verification stages. Conversion rates during the hiring process improved by 20% due to fewer manual entry errors. Additionally, the recruitment team's labor costs decreased by 15%, allowing staff to focus on more complex personnel segments.
The cost of hiring a single employee dropped by 16% as a result of automating routine tasks and improving data accuracy. The digital onboarding process now provides candidates with immediate access to training after their initial contact. This integration aims to accelerate the transition of new hires to full productivity while supporting the company's scaling efforts.
