Users of the Samsung Galaxy S26 Ultra have reported critical issues following the installation of the One UI 9 update. The primary problem occurs when attempting to perform a factory reset, which can prevent the device from booting or completing the initial setup process.
According to reports on the official Samsung forum, the smartphone fails to connect to company servers during the activation phase. This error renders the device unusable for the owner. A company representative has officially acknowledged the existence of this technical glitch.
Samsung suggests several troubleshooting steps, including switching from mobile data to a Wi-Fi connection or manually signing out of the Samsung account before resetting. Users may also try logging into their account via a different device to accept the terms of service.
If these methods fail to resolve the issue, the company advises contacting official support. Samsung has not yet provided a timeline for a software patch. Until a fix is released, owners are urged to avoid factory resetting their devices.
