A user on Reddit reported that Nvidia denied a warranty repair for a GeForce RTX 5090 Founders Edition graphics card. The company rejected the request because the serial number printed on the device's metal bracket had faded and become unreadable.
The owner of the card, which is about a year old, experienced black screens during high GPU loads. Despite providing the original packaging and proof of purchase from Nvidia's official UK store, the company refused to service the hardware after a month-long review process.
The owner stated that Nvidia did not initially explain the reason for the rejection. Following a second inquiry, support confirmed that the illegible serial number was the sole basis for the denial. The user argues that the provided documentation should be sufficient for verification.
Publicly available Nvidia policies do not explicitly state that natural fading of the serial number voids warranty coverage. The company has not yet provided an official comment regarding this specific case or the broader issue of label durability.
Other owners of Founders Edition cards have reported similar problems, noting that serial numbers on their metal brackets began to fade after only a few months of use. Another user reported a warranty denial for an RTX 5080 FE due to the same issue.
