MTS Exolve, a subsidiary of MTS, has acquired exclusive rights to the MightyCall Enterprise Russian Edition software. This platform is designed for professional contact centers and will be integrated into the company's existing B2B service portfolio to expand its communication product line.
The company aims to increase its market share in the contact center segment to 15% by the end of 2028. According to CEO Ramil Bikkuzhin, the Russian contact center market is valued at over 10 ₽ billion in 2026, with demand rising due to the departure of foreign vendors.
The new solution offers omnichannel capabilities, including voice, chat, email, and messenger integration. It also features AI agents, speech analytics, and a Co-Pilot tool for operator support, providing a unified interface for managing customer interactions.
The platform targets large and medium-sized enterprises across sectors such as finance, insurance, retail, healthcare, and telecommunications. MTS Exolve expects this acquisition to help grow its client base among major corporate customers, the public sector, and CIS markets.
