Microsoft has acknowledged ongoing technical issues with its Universal Print service, which was originally introduced in 2020 to streamline cloud-based printing for corporate environments. The company confirmed that specific Konica Minolta printers are experiencing intermittent communication failures with the service.
These connectivity problems cause print jobs to remain in a pending state indefinitely. If a printer fails to retrieve a task within three days, the Universal Print system automatically marks the job as aborted. This issue affects enterprise users relying on cloud-based document management.
Furthermore, a separate bug has persisted for seven months, affecting devices upgraded from Windows 10 to Windows 11. In these cases, the printing hardware stops functioning, and the print button becomes disabled. Microsoft has confirmed that even the latest Windows 11 26H2 update does not resolve this specific defect.
The company stated that systems installing the April 2026 update, identified as KB5083769, will be impacted by these malfunctions. As a temporary workaround, Microsoft advises users to change the printer installation method from a system-wide configuration to a per-user installation.
