Microsoft has introduced a new AI-powered troubleshooting tool called Fix an issue within the Edge browser. The feature functions as a chatbot, allowing users to select from predefined options or enter custom prompts to receive explanations and recommendations for technical problems.
The company clarified that the tool only collects diagnostic data after the user explicitly initiates the process and grants authorization. Data collection is strictly limited to the current session and is used solely for the purpose of resolving the identified issue.
According to official documentation, the browser gathers optional diagnostic data and current settings status only upon user consent. If a user declines the request, the system will not collect any information. The tool does not operate in the background.
Microsoft provides detailed explanations within the interface regarding what data is collected and how it is utilized. The company notes that AI-generated responses may occasionally be inaccurate or incomplete, and not all technical issues can be resolved through automated diagnostics.
