MegaFon and MTS have released a joint statement regarding their interaction with banks. According to official data, over 85% of outgoing calls from financial institutions are aimed at debt collection. Some customers receive between five and ten calls daily from the same organization using different numbers.
The operators are required by law to display the category and purpose of incoming calls. While banks express concern that labeling calls as debt collection services could reduce reach and increase costs, the operators propose a package solution that decouples costs from call volume.
The operators reject claims that call labeling hinders anti-fraud efforts. They note that effective anti-fraud measures rely on blocking suspicious transactions and notifying users via SMS or apps. Data from consultations with the Ministry of Digital Development shows that anti-fraud calls account for less than 0.3% of total traffic.
MegaFon and MTS have proposed creating a separate numbering pool for anti-fraud communications with fixed, fair pricing and clear labeling. However, the financial sector has not yet accepted these proposals.
