Users of Meta’s AI assistant Muse encountered error messages when attempting to purchase products on Amazon. The system notified users that access by an unauthorized AI agent violates the platform's Conditions of Use.
Amazon currently restricts the use of third-party AI agents for shopping on its website. The company maintains its own foundation models and inference platforms, choosing not to support external agents like Muse at this time.
Operational risks remain a factor in this decision. Amazon handles customer service and vendor relations for all transactions, and potential errors or hallucinations from AI agents could complicate order processing and dispute resolution.
