A study by OTR Group reveals that 53% of remote and hybrid employees face technical issues with corporate systems, including slow speeds, complex interfaces, and frequent errors. These problems negatively impact employee loyalty and productivity, as staff members often struggle with outdated software not designed for remote access.
The lack of centralized IT support channels forces employees to use email or informal methods for requests, which lack proper prioritization. Furthermore, 77% of employees express a desire for a unified digital workspace to streamline routine tasks and reduce the errors associated with switching between multiple, disconnected applications.
Many organizations struggle to consolidate their digital infrastructure due to fragmented legacy systems purchased at different times by various departments. Business leaders often hesitate to modernize due to concerns over high development costs and the perceived complexity of integrating existing tools into a single platform.
Super-apps are presented as a solution, offering a unified interface that integrates various tools, HR functions, and document workflows. These platforms often support no-code customization and AI-powered assistants, allowing companies to improve their digital environment without the need for extensive custom software development.
