Tencent's WorkBuddy and CodeBuddy platforms have announced a compensation program for users affected by the DeepSeek service outage that occurred on October 15. The service disruption lasted for nearly five hours, prompting the official DeepSeek platform to offer a refund for API usage over a seven-day period.
Users of the domestic versions of WorkBuddy and CodeBuddy who utilized the DeepSeek model between October 8 and October 14 will receive a full refund of the points consumed during that timeframe. The company stated that these points will be credited to user accounts within seven business days.
In addition to the refunds, the platforms are providing an extra 500 points to all domestic users as compensation for the service interruption. Users must manually claim these points through the usage management page by 24:00 on October 22. The granted points will remain valid for one month.
