The integration allows clinics to automate the handling of incoming requests and prevent loss of calls by recording missed calls in both the virtual PBX and the CRM. When a call arrives, the patient's card is opened instantly in the Ident interface before the call is answered.
Centralized processing of requests is now possible from a single window, where phone calls, social media messages, and requests from chatbots and website forms are recorded. This enables staff to respond quickly to requests from various communication channels within a unified workspace.
Medical center employees can now make calls with a single click from the system interface using IP telephony or FMC services. This supports the same for stationary and wireless SIP phones, corporate mobile phones, and softphones on PCs and smartphones.
The integration of the virtual PBX 'Telfin.Office' and the Ident medical system is performed automatically via the CRMHUB service. This allows clinics to incorporate the new communication platform into their existing IT and telecom infrastructure and configure the settings in minutes without needing programmers or third-party integrators.
