T2 and Mango Office have launched a joint communication solution for businesses across 11 Russian regions. The service integrates voice calls, messaging, and video conferencing into a single interface to streamline customer interaction and reduce operational costs.
The product is currently available in Moscow, Saint Petersburg, Ryazan, Irkutsk, Chelyabinsk, Nizhny Novgorod, Yekaterinburg, Novosibirsk, Rostov-on-Don, Krasnoyarsk, and Voronezh. It aims to simplify internal workflows and IT infrastructure maintenance.
The solution includes a virtual PBX with free account connections based on the number of T2 SIM cards, AI-powered tools, the Mango Talker messenger, and video conferencing services. T2 also provides dedicated technical support and mobile services for business clients.
The platform maintains a unified history of interactions, allowing employees to manage customer requests and transfer tasks between colleagues without losing context. This integration is designed to improve the efficiency of customer service and internal communication processes.