Gravion and Cosmos Hotel Group estimate that implementing smart home technologies in five-star hotels can reduce operational costs by up to 30%. This efficiency gain is achieved through automated routine tasks, optimized resource planning, and better energy management.
The digital model allows staff to monitor hotel operations in real-time, including guest requests, occupancy, and resource consumption. Standard front-office procedures like check-in and check-out are being shifted to contactless formats, while robotic solutions take over specific service tasks.
Cosmos Hotel Group has implemented a Digital ID check-in system via the Maks messenger, reducing registration time from 3–5 minutes to 15–20 seconds. Additionally, the chain has begun equipping rooms with smart sleep systems and voice-controlled climate and lighting.
Integrating digital infrastructure during the design phase of a hotel project allows for a more cohesive ecosystem. This approach connects engineering systems, guest services, and operational workflows, preventing the fragmentation of data common when adding individual smart devices later.
