Satel has launched Infosfera, an intelligent knowledge management system designed to centralize corporate data. The platform serves as a reference hub for employees and contact center operators, consolidating documents, product information, service manuals, and communication scripts.
The system features an intelligent search engine that provides results based on partial queries, corrects typos, and highlights relevant content. Users can manage information through a built-in editor, supporting nested topics, cross-referencing, and access control based on user roles and departments.
Infosfera can function as a standalone solution or integrate into Satel’s unified communications ecosystem. The platform offers API support for external systems and includes tools for managing questionnaires, allowing operators to transfer data between staff members during customer interactions.
According to Roman Romanov, head of the software development center at Satel, the platform aims to optimize reference center operations, standardize internal workflows, and reduce errors by ensuring rapid access to accurate information.
