At Dreamforce 2026, Salesforce introduced the AIforce layer, shifting focus from AI demonstrations to measurable business outcomes. The company now offers outcome-based pricing for Agentforce service agents, charging customers only when an issue is successfully resolved rather than upon human handoff.
The Salesforce Enterprise AI Harness integrates Data 360, MuleSoft, and Agentforce into a unified platform. This system allows for granular control, where agents inherit specific task-level policies defined by their owners to ensure governance as data volumes grow toward an estimated 150 to 200 zettabytes.
Asymbl Inc. reported that its digital workers, managed with performance metrics, increased productivity impact from approximately $5 million last year to $13 million this year. The company utilized a digital recruiter to hire about 100 people within 100 days.
Slack has integrated Model Context Protocol, enabling Slackbot to access enterprise data and generate interfaces for agents. According to Salesforce, Slackbot has reached 1.5 million monthly active users since January, marking it as the fastest-adopted product in the company's history.
