MTS analyzed the performance of its Secretary for the Deaf and Hard of Hearing service over the first six months of 2026. The Perm Territory emerged as one of the leading regions in terms of service adoption among users with hearing impairments.
Between March and August 2026, the service processed over 496,000 voice calls. The tool converts incoming calls into text in real time and utilizes speech synthesis to vocalize written responses from users, facilitating communication without external assistance.
Users reported that the service is primarily utilized for interactions with family members, banking institutions, and courier delivery services. The company provides this functionality free of charge to all its subscribers.
Oksana Kaygorodova, Director of MTS in the Perm Territory, stated that the service is part of the company's broader initiative to create an accessible digital environment across the region's various settlements.
