The outage began around 02:00 on September 14, affecting both Wi-Fi and wired internet connections, as well as digital television services. Users also reported that the provider's official website became inaccessible during the incident.
Monitoring services recorded a sharp increase in complaints, with over 900 reports in a single hour by 07:30. By 09:44, the total number of complaints for the day exceeded 4,200, while official support channels received over 1,500 inquiries by 13:00.
Geographically, 39% of the reports originated from the Leningrad Region and 31% from Saint Petersburg. Additional issues were noted in the Vologda Region, Perm and Primorsky Territories, and the Yamalo-Nenets Autonomous Okrug.
SkyNet, which has operated in the Russian market since 2003, confirmed the technical failure and stated that specialists are working on restoration. The company reported revenue of 3,4 ₽ billion and a net profit of 375,2 ₽ million in 2025.
