Infor has introduced a new approach to process automation that integrates industry-specific AI agents with deep domain expertise. The company's strategy relies on an open architecture built upon the Infor OS foundation, allowing for the incorporation of external customer data.
According to Infor's global research, two out of three businesses report that standard AI solutions fail to meet their specific industry requirements. To address this, Infor embeds its AI architecture directly into its existing software applications.
The company emphasizes trust and transparency by implementing observability, auditability, and access controls for its AI agents. These systems ensure that every automated decision is traceable, requiring human review for critical processes.
Infor accelerates the deployment of automation through forward-deployed engineers who work directly with clients. This support model allows customers to move from prototyping to production in one to three weeks, even for new use cases.
