The Central Consumer Protection Authority of India has escalated its probe into Apple regarding software warranty policies. The investigation focuses on user complaints following the iOS 18 update, released in late 2024, which reportedly caused screen display issues and microphone malfunctions. Users claim they are forced to pay for repairs despite the problems appearing after the software update.
Regulators officially notified Apple on July 29, 2024, that the case has been upgraded to an in-depth investigation. The authorities are examining whether Apple's policy of excluding software from warranty coverage violates consumer protection laws in India. The regulator did not accept Apple's initial response to the complaints.
Apple denies the allegations, stating that its software warranty policy aligns with global industry standards. The company maintains that iOS 18 underwent rigorous testing and that no systemic defects or safety risks were identified. Apple expressed its willingness to cooperate with Indian authorities to clarify its service processes.
Legal experts suggest that if Apple is found in violation, the company could face fines or be required to adjust its business practices. Potential outcomes include mandatory improvements to compensation mechanisms or requirements to provide refunds to affected users. The case highlights the ongoing debate over manufacturer liability for hardware issues caused by software updates.
