The program, titled GO Forward with AI, aims to train 30,000 drivers, delivery personnel, and merchants across Southeast Asia. Masterclasses began in Singapore on September 23 and will roll out to Thailand, Indonesia, and the Philippines over the next two years.
The curriculum focuses on practical business applications, including inventory forecasting, pricing strategies, and sales data analysis. Participants will learn to utilize ChatGPT for daily productivity tasks, with training tracks customized for specific partner roles.
Upon completion, each trainee receives three months of free access to ChatGPT Plus, valued at $60. This initiative expands on a partnership established in May 2024, which previously focused on integrating AI into mapping and customer support systems.
Grab internal research indicates that 50% of its Singapore-based drivers currently use AI tools, while 87% of non-users expressed interest in learning. In May 2025, the company also established an internal AI Centre of Excellence to manage AI deployment.
