The Beijing Internet Court ruled against a C2C commemorative coin trading platform after it unilaterally overturned a dispute resolution result. Initially, a panel of randomly selected platform users voted 7:1 in favor of the seller, Fan, regarding a silver coin transaction.
Despite the panel's decision, the platform intervened, reversed the outcome, and forced the seller to accept a return and refund. The platform argued that the seller failed to provide valid evidence of the coin's condition, claiming it had defects.
The court determined that the platform's internal rules did not grant it the authority to override the panel's decision or act as a final arbiter. The judge noted that the platform's rules were standard form contracts, which must be interpreted against the party that drafted them.
The court concluded that the platform breached its contract by bypassing the established dispute resolution process. The platform was ordered to compensate the seller for the coin's price, shipping costs, and interest, while the seller must return the item to the company.
