A user with the handle simalary44 reported a recent experience with Apple support regarding a 2020 MacBook Air equipped with an Intel processor. The owner requested repairs for the battery and screen, as the device was experiencing significant performance degradation and battery failure.
The 2020 model is currently classified by Apple as an obsolete product, meaning repair services depend on the availability of spare parts. However, an Apple senior advisor offered the user a replacement instead of a standard repair, citing it as a lucky day for the customer.
The user received a 13-inch MacBook Air powered by an M5 chip, featuring 16GB of unified memory, a 512GB SSD, a 10-core CPU, and a 10-core GPU. This specific configuration is currently priced at $1299 on Amazon.
To finalize the exchange, the user was required to cancel their existing AppleCare contract for the old device, with a refund provided for the remaining balance. Additionally, the user had to disable the Find My feature, sign out of iCloud, and wipe all data from the original laptop.
Apple has performed similar upgrades in the past. A 2018 MacBook Pro user received a 16-inch M4 Max MacBook Pro valued at $4000 after requesting battery service, and another user with a 2019 Intel MacBook Pro was upgraded to an M5 version at no cost.
