A user of the 14-inch M4 Pro MacBook Pro reported on Reddit that their device remains non-functional after six repair attempts. The service history includes two logic board replacements, one display replacement, and one lid angle sensor replacement.
The customer received an official email from a senior Apple advisor promising a full replacement with a new M4 Pro MacBook Pro unit, scheduled for delivery in September. However, Apple failed to fulfill this commitment when the deadline arrived.
After receiving no further responses to follow-up emails, the user attempted to contact former CEO Tim Cook directly to escalate the issue, but received no reply. The user provided documentation of the written replacement promise as evidence.
While some community members argue that Apple should honor its written agreement, others note that the company rarely offers full unit replacements for MacBooks, preferring to repair them with individual components.
Despite the company's general policy, there are documented precedents where Apple replaced faulty MacBook Pro units. For instance, a previous M2 Max MacBook Pro owner received an M5 Max model and store credit after experiencing excessive repair delays.
