A Reddit user reported receiving a complimentary upgrade to a new M5 MacBook Air from Apple after requesting repairs for their older 2020 13-inch Retina MacBook Air. The user initially contacted support to inquire about battery and screen replacement services for the device.
The 2020 MacBook Air model is currently classified by Apple as vintage, meaning it has been out of production for more than five years but less than seven. While hardware repairs are possible for such devices, service availability depends on current parts inventory.
The provided replacement unit features 16GB of unified memory, a 512GB SSD, and a 10-core CPU paired with a 10-core GPU. This configuration is typically valued at $1,299 on retail platforms like Amazon.
To complete the exchange, the user was required to disable the Find My Mac feature, sign out of iCloud, and erase all data from the original device before returning it to the company.
